Policy Coverage:

At Al Salama Hospital, we are committed to applying the highest standards when collecting or using your information. This policy is applied whenever any of Al Salama Hospital’s platforms are used.

Based on this, the Privacy Policy (“the Policy”) has been issued, which outlines the following:

1. The data that will be collected, processed, or used.
2. The reasons and methods for collecting data.
3. The circumstances under which data will be shared internally within the hospital or externally.
4. How the data will be protected.
5. The rights of the data subject.
6. Contacting the data source.

Our platforms may contain links to other websites operated by third-party organizations that have their own privacy policies. Please ensure to read the terms and conditions and privacy policy carefully before providing any personal information on any other website/application, as we do not accept any responsibility on behalf of third-party organizations’ websites/applications.

First: The data that will be collected, processed, or used

1. Your details, which may include your name, address, email address, date of birth, phone number, national ID/residence card number, username, etc. (“personal information”).
2. Questions, inquiries, or comments you leave when you inquire or request information about a specific service, or if you provide additional information using any means of communication with Al Salama Hospital, whether electronic or non-electronic. For example, when you request information on any of the platforms, we will use your email address to respond to your inquiries. Your email address, your message, and our response to your inquiry may also be saved for quality monitoring purposes.
3. Login details for your account, such as the username and password (encrypted) you have chosen;
4. Sensitive information related to your health, which may include:

• Your health/medical information, medical history, and vital signs.
• Healthcare information that has been provided to you or will be provided.
• Information related to your medical insurance coverage.

1. Any other information for which your consent may be required, including but not limited to: general treatment consent forms:

Second: Reasons and Methods for Collecting Data:

Al Salama Hospital uses your personal information only when necessary and to the extent needed to provide you with better services when you make a request through any of its platforms. This may include, but is not limited to: reviewing your medical records, analyses, imaging, diagnoses, prescriptions, lab results, and communicating with your insurance provider.

• Al Salama Hospital collects information for various reasons through the following methods:

1. Information about the devices you used to access our platforms, including the model, operating system, IP address, browser type, and mobile device identifiers.

2. Understanding how you use the platforms and electronic services to ensure that the platform meets your needs.

3. Sending alerts via email or phone to users who have provided their consent, such as appointment confirmations and other services.

4. Responding to any inquiries, requests, or comments submitted to Al Salama Hospital.

5. Developing, facilitating, and improving the services provided by Al Salama Hospital’s platforms.

6. Facilitating login and use of Al Salama Hospital’s platforms.

7. Notifying users of any updates that may occur on the platforms.

8. Al Salama Hospital may aggregate personal information and remove identifying elements to analyze patterns, improve quality, understand platform usage, enhance content, and tailor the layout, products, and services. We may engage third parties to perform these tasks on our behalf.
9. Al Salama Hospital may collect certain usage information, such as the number of visitors to our platforms and the frequency of visits. This information may include the webpage you came from, the webpage you are going to next, the browser you are using, your device, and your IP address. This data helps us assess the usage of our platforms and conduct research to improve the services provided to users.

10. For any other purpose to which the user consents later.

Third: Circumstances Under Which Data Will Be Shared Internally or Externally

Enhancing the sharing of key data produced by Al Salama Hospital to achieve integration between different entities within or outside the Kingdom, ensuring that data is obtained from its correct sources, and reducing duplication, conflicts, and multiple sources. If data is requested from a source other than its primary source, the entity required to share this data (Al Salama Hospital) must obtain approval from the primary entity (“data source”) before sharing it with the requesting entity.

By using our data source services, you acknowledge and agree to our disclosure of information as outlined in this Privacy Policy, to the extent required for disclosure to the relevant entities. As for data that is not considered personal, Al Salama Hospital has the right to share it with any external entity for research, statistical, or epidemiological purposes in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Al Salama Hospital also commits that the data shared will not allow for the identification of the data source.

• The circumstances under which personal information is disclosed, which may include personal information, are:

1. Disclosure may be made to regulatory or government authorities upon their request, in order to comply with legal and regulatory requirements.
2. Disclosure may occur in situations where Al Salama Hospital is required to share personal information with the data source in order to exercise or defend its legal or regulatory rights (this includes providing personal information to others to prevent fraud and other issues).
3. Your personal information may be transferred, stored, and processed in a country different from your country of residence or our country of establishment. In any case, Al Salama Hospital has implemented appropriate safeguards in accordance with applicable regulatory requirements to ensure adequate protection of the data source.
4. Disclosure may be made to the IT department of Al Salama Hospital and to external entities that are contracted for data storage.
5. Disclosure may be made to medical insurance providers for billing purposes.
6. Disclosure may be made to any other healthcare professional as required by the health condition of the data source, including but not limited to: medication providers, laboratory specialists at Al Salama Hospital, or any external entities involved in issuing medical reports or other related services.
7. Disclosure may be made to family members of the data source when necessary.
8. Disclosure may be made for the purpose of conducting or participating in medical research.
9. Disclosure may occur if this information is already known to the public through lawful disclosure by the data source or its legal representatives.