Virtual Clinics
Our care is within your reach, anytime, anywhere.
Virtual Clinics Guide
To Benefit from Our Medical Services at Al Salama Virtual Clinic
This guide provides important information to help you easily book your Virtual Clinic appointment in a few simple steps through the Al Salama Application (app).
Al Salama Virtual Clinic offers fast and secure services, allowing you to connect with specialist doctors without the need to visit the clinic in person.
Download Al Salama Hospital App.
How To Book a Consultation Through The Virtual Clinic?
How To book a follow-up with the
virtual clinic?
What do you expect at your
virtual Appointment?
Virtual Clinic – Frequently Asked Questions
You can book a new appointment in two easy ways:
- Through the Mobile app (tap “Book Appointment” from the main menu).
- By calling our Call Center at 920051919.
Our team will assist you in selecting the most suitable time.
To book a follow-up visit:
- Open the mobile app, tap the menu (☰), and select “Book Follow-Up”.
- Or call 920051919 for assistance.
Yes. Coverage depends on your insurance policy.
Examples of companies that typically approve virtual visits include:
- Tawuniya
- Bupa Arabia
- Al Rajhi Takaful
Please verify your policy coverage for confirmation.
Please contact the Call center on 920051919 for assistance.
Yes. You can select your preferred physician based on specialty and availability.
Please ensure you have:
- A stable internet connection
- A fully charged device (smartphone, tablet, or computer)
- A working camera and microphone
- A quiet, private environment
- Your ID for identity verification
- A payment method if required
At your scheduled time:
- Open the mobile app, or
- Click the secure link sent via SMS or WhatsApp.
- We recommend joining a few minutes early to test your connection.
First:
- Check your internet connection.
- Ensure your camera and microphone permissions are enabled.
If the issue continues, contact Technical Support: 0536153005.
For booking, rescheduling, or timing issues, contact the Outpatient Support Team: 0532785300.
Yes, when medically appropriate:
- Medications can be prescribed during virtual consultations.
- Sick leave certificates can be issued if clinically required.
- Medication delivery is available within Jeddah; otherwise, prescriptions are sent electronically to your nearest pharmacy.
Yes. The virtual clinic platform uses secure encryption and complies with healthcare data protection standards to ensure your privacy and confidentiality.
You can cancel or reschedule through:
- The mobile app, or
- The Call Center at 920051919.
We kindly request advance notice to allow other patients to use the appointment slot.
Virtual consultation is NOT appropriate for:
- Emergency medical conditions
- Clinically unstable patients
- Cases requiring hands-on physical examination
- Situations where direct assessment is essential for safe decision-making
You can book a new appointment in two easy ways:
- Through the Mobile app (tap “Book Appointment” from the main menu).
- By calling our Call Center at 920051919.
Our team will assist you in selecting the most suitable time.
(Video guide & infographic available.)
To book a follow-up visit:
- Open the mobile app, tap the menu (☰), and select “Book Follow-Up”.
- Or call 920051919 for assistance.
(Video guide & infographic available.)
You can request a medication refill through the Refill Clinic service:
- Open the mobile app.
- Book appointment
- Search for Refill Clinic under specialty.
- Select Adult or Pediatric, as applicable.
- Book a virtual consultation.
During the consultation, the assigned physician will:
- Review your medical history.
- Conduct a clinical assessment.
- Order laboratory tests if needed.
- Prescribe medication accordingly.
If you are located in Jeddah, medications will be delivered to your address.
If you are outside Jeddah, your prescription will be sent electronically to a nearby pharmacy for dispensing.
This service is covered by insurance, subject to your policy terms.
Yes. Coverage depends on your insurance policy.
Examples of companies that typically approve virtual visits include:
- Tawuniya
- Bupa Arabia
- Al Rajhi Takaful
Please verify your policy coverage for confirmation.
Please contact the Call center on 920051919 for assistance.
Yes. You can select your preferred physician based on specialty and availability.
Please ensure you have:
- A stable internet connection
- A fully charged device (smartphone, tablet, or computer)
- A working camera and microphone
- A quiet, private environment
- Your ID for identity verification
- A payment method if required
At your scheduled time:
- Open the mobile app, or
- Click the secure link sent via SMS or WhatsApp.
- We recommend joining a few minutes early to test your connection.
(Video guide available.)
First:
- Check your internet connection.
- Ensure your camera and microphone permissions are enabled.
If the issue continues, contact Technical Support: 0536153005.
For booking, rescheduling, or timing issues, contact the Outpatient Support Team: 0532785300.
Yes, when medically appropriate:
- Medications can be prescribed during virtual consultations.
- Sick leave certificates can be issued if clinically required.
- Medication delivery is available within Jeddah; otherwise, prescriptions are sent electronically to your nearest pharmacy.
Yes. The virtual clinic platform uses secure encryption and complies with healthcare data protection standards to ensure your privacy and confidentiality.
You can cancel or reschedule through:
- The mobile app, or
- The Call Center at 920051919.
We kindly request advance notice to allow other patients to use the appointment slot.
Virtual consultation is NOT appropriate for:
- Emergency medical conditions
- Clinically unstable patients
- Cases requiring hands-on physical examination
- Situations where direct assessment is essential for safe decision-making
